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At Havelkart, we want you to enjoy a smooth shopping experience. Please read our cancellation and refund policy carefully so you know how it works.
Order Cancellation
- Orders can be cancelled before they are shipped by contacting our customer support.
- Once an order is dispatched, it cannot be cancelled. In such cases, you may request a return after delivery (if eligible).
- Havelkart reserves the right to cancel any order due to stock unavailability, payment issues, system errors, or suspected fraudulent activity. Customers will be notified in such cases, and any payment made will be fully refunded.
Returns & Refunds
- If you receive a defective, damaged, or wrong product, you can request a return or replacement within the return period mentioned on the product page.
- Products must be unused, in original condition, and with all tags/packaging intact.
- Once the returned product passes our quality check, refunds are processed within 5–7 business days to your original payment method.
- In case of prepaid orders, the refund timeline depends on your bank or payment provider.
Non-Refundable / Non-Cancellable Items
Certain items cannot be cancelled, returned, or refunded due to hygiene and safety reasons, including but not limited to:
- Innerwear & lingerie
- Personal care & beauty products
- Gift cards or e-vouchers
- Clearance or final sale items
Late or Missing Refunds
- If you haven’t received a refund yet, please check with your bank or payment provider first.
- If the issue persists, contact our support team and we’ll be happy to assist.
Contact Us
For cancellations, returns, or refund-related questions, reach out to us at:
- Email: info@havelkart.com